Grievance Redressal Policy

Krushi Vikas Grievance Redressal Policy

At Krushi Vikas, we are committed to providing our customers with the best possible service. We value your feedback and aim to resolve any concerns or grievances in a fair, efficient, and timely manner. This policy outlines our grievance redressal mechanism.

  1. Principles of Grievance Redressal:
  • Fairness: All grievances will be treated fairly, objectively, and without bias.
  • Transparency: We will maintain transparency in our grievance handling process.
  • Accessibility: We will ensure easy access to our grievance redressal channels.
  • Timeliness: We are committed to resolving grievances within defined timelines.
  • Confidentiality: All personal information related to a grievance will be kept confidential.
  1. How to Raise a Grievance: Customers can raise a grievance through the following channels:
  • Customer Service
    • WhatsApp: Send a message to +91 8000004423 (Available Monday-Saturday, 9:30 AM - 5:00 PM IST)
    • Email: Send an email to support@krushivikas.co.in (Available 24/7, responses during business hours)

Please provide your:

    • Order Number (if applicable)
    • Name
    • Contact Details (phone number, email)
    • Detailed description of your grievance.

Response Time: We aim to provide an initial response or acknowledgment within 24-48 business hours of receiving your grievance. We will strive to resolve the issue within 3-5 business days.

  1. Types of Grievances Covered: This policy covers grievances related to
  • Product quality, damages, or discrepancies.
  • Order processing, shipping, and delivery issues.
  • Return, refund, or cancellation processing.
  • Payment issues.
  • Website functionality or user experience.
  • Customer service interactions.
  • Any other concerns related to Krushi Vikas's services.
  1. Final Resolution: Upon resolution at Level 2, we will communicate the outcome to you. If you remain dissatisfied, you may have recourse to legal remedies as per the governing laws and jurisdiction mentioned in our Terms & Conditions.

 

 

  1. Review and Improvement: We regularly review our grievance redressal process to identify areas for improvement and enhance customer satisfaction.
  2. Contact Us: For any questions about this policy, please contact us at +91 8000004423.